Support
Email support@tmassist.co.uk and your message will be read by a member of our team. If your query concerns a particular check, please include the vehicle registration and approximate time — it materially speeds up investigation.
I've forgotten my password.
If your company set up your account, ask your transport manager to reset it from the portal — they can issue you a new one. If you created the account yourself, email us at the address above.
My driver didn't get their invite.
Invites are a six-character code, not an email, so there is nothing to go missing. Open Your Drivers in the app menu, create a code and send it however you like — text, WhatsApp, or read it out. The driver installs the app, taps Enter a join code, and enters the code.
A completed check hasn't arrived by email.
The check itself is saved either way — look under Previous Checks in the app and you will find it there, and you can share the PDF from that screen. If email is failing repeatedly, tell us and we will look at the sending log for your account.
Can I change what the check asks?
Yes, if you opened the account. Add Fields in the menu lets you add your own items, hide ones you do not need and change the order. Drivers who joined with a code cannot change it — what a walkaround asks is the operator's decision, so it stays with whoever holds the licence.
Why can't I see the other drivers' checks?
Whoever opened the account sees every check filed on it. A driver who joined sees their own. If you are the account holder and something is missing, email us.
I want my account deleted.
Email support@tmassist.co.uk from the address on the account. See our privacy notice for what happens to checks you have already signed.